Policies & Etiquette

Scheduling

Bonnie Quines is a by-appointment nail bar and beauty salon. Walk-ins are most certainly welcome, but we cannot guaranteed an appointment.

Deposits

When booking online and over the phone, we require a 50% deposit for your appointment. When rebooking your next appointment in the salon we will always carry forward your deposit to your next treatment so there is always a customer balance on your account.

Cancellation and Missed Appointments

Stuff happens. But 48 hours gives us a great heads up. Treatment times are reserved just for you. If you don’t show up, or if you cancel at the last minute, we are unable to fill the appointment.

To avoid cancellation or no-show fees, and as a courtesy to the Bonnie Quines team as well as other customers who are on the waiting list, please call in advance to cancel or reschedule appointments.

We require at least 48 hours notice where possible if you can’t make an appointment. At minimum 24 hours notice.

Less than 24 hours will result in your deposit being held against the allocated time and same day cancellations/no shows will be charged full amount.

If you are booked for multiple treatments or a group booking, we require a two day cancellation notice and a 50% deposit at the time of booking. This deposit will not be refunded to short cancellations.
No exceptions will be made. We still love you, though.
 

Adult Environment and Children

We love children. However, please no children in the salon. Our customers come to relax and we would like to provide a relaxing environment. Again, for insurance reasons, safety, and the comfort of the other guests, children will not be permitted. Thank-you for your understanding and your cooperation on this.

Mobile Phone

Please limit mobile use to the reception area.

Loud mobile conversations are disruptive to those trying to relax and un-wind. Long chats on your phone in the salon during your service will result in us not being able to give you the quality service you deserve, and may cause us to run behind schedule as we wait for your conversation to end.

Early Bird

To ensure a smooth and relaxing experience, please arrive a few minutes early for your appointment so that we may start on time. We understand that being late is sometimes unavoidable; however, depending on circumstances, your service time may have to be shortened or rescheduled to avoid inconveniencing the next scheduled guest. We will try to allow a grace period of 10-15 minutes however the service you have booked may need to be simplified.

Scheduling Timing

We are understanding if you are 10 minutes late for your appointment, so by the same token, please have the same consideration for us.

We firmly believe in the value of your time, and make a conscience effort to avoid long waiting periods. Please ensure you are checked in before your scheduled appointment.

We schedule adequate time for your requested appointment, but depending on your desired results, your timing may run over. We don’t like to rush or be rushed, so if time is critical to your schedule on a particular day, and you must leave at a certain time, please make us aware of this at the time of scheduling your appointment.

Our Promise to You

If you are not delighted with your service, you may return to us within one week after the service was performed, and we will be happy to correct, or re-do the service.